Children or Minors
ZenosCandy.com does not sell products for purchase by children. If you are under 18, you may use ZenosCandy.com only with involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit ZenosCandy.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Florida. If you have any concern about privacy at ZenosCandy.com please contact us, and we will try to resolve it.
Information You Give Us
You provide most such information when you buy, participate in a questionnaire, or communicate with customer service. For example, you provide information when you communicate with us by phone, e-mail, or otherwise; or complete a questionnaire. As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number; and content of e-mails to us.
Automatic Information
Examples of the information we collect and analyze include the Internet Protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed; and phone number used to call our 800 number.
Please Contact ZenosCandy.com if you have any additional questions.
Guarantee Details:
1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, ZenosCandy.com will cover the entire liability for you, up to the full $50.
2. ZenosCandy.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ZenosCandy.com while using the secure server.
3. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Learn more about how ZenosCandy.com protects your privacy.
ZenosCandy.com ships your purchases using the most secure carriers available. Depending upon the merchandise and the destination. We use U.S. Postal Service (USPS) www.usps.com for most items unless we are notified in advance via email.
Merchandise currently in stock should arrive in 3-4 business days and may require an adult signature upon delivery.
For your protection, all orders must be shipped to the billing address on your credit card.
To Track Your Shipment, please note your UPS tracking numbers.
ZenosCandy.com warrants that all of its products will be free from defects in workmanship for the lifetime of the product. Please return the item to us following the instructions above and we will repair or replace it. If we deem that your item is not repairable and longer manufactured, you will be able to select another item of equal or lesser value to be sent to you.
Returning Items
Items purchased from a retail store must be returned to that store according to that store's returns policy. If that is inconvenient or impossible, you have the option of returning items under warranty (see "Lifetime Warranty") directly to ZenosCandy.com by following the steps below.
ZenosCandy.com is proud to make our products available through a number of caring, knowledgeable retailers. Please contact us immediately if you feel the store you purchased the item from treated you unfairly.
Returning Items Bought Online
We make it easy to return items, even gifts. Within 30 days of receiving your order, you may return merchandise that is still in new condition. If the return is due to our error, either by processing your order or by a defect in workmanship, we'll refund the shipping and insurance charges.
To return a gift for credit towards another item we sell, follow the instructions below.
Please include a note indicating which item you want as a replacement. If, as a result of the transaction, you still have a credit balance with us, you can apply it towards another purchase from us within 30 days. If you owe us money, please include a check with the amount you owe.
To return an item:
1. Contact Us and inform us of the situation.
2. Pack the item in a cardboard box (not a padded envelope).
3. Send the item back to us via US Postal Service, insured for the item's full retail value.
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